Richard Osborne, who works at Building Material Supplies, received the honour from Guisborough Town Pride for his exceptional service.
The certificate reads: “This certificate is presented in recognition of the exceptional customer service provided by Richard.
“Richard is always helpful and kind, helping customers with innovative solutions, nothing is too much trouble and his high level of service is much appreciated and valued by all.
“Thank you. Your kindness makes the world a better place.”
Guisborough Town Pride awards individuals, businesses, and organisations who contribute to the community through improvement, restoration, or service.
A spokesperson said: “Anyone may nominate a business, organisation or an individual and a number of well-deserved awards have been made over the years.”